Specialist IS Engineer - Veeva Vault

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

In this role, you will lead the configuration, enhancement, and operational support of Veeva Vault QMS. You will translate business and quality process requirements into scalable, maintainable solutions and partner with Quality, Integration, Data, and Platform teams to deliver reliable enterprise quality capabilities in a regulated life sciences environment.

This role combines hands-on configuration ownership with solution design, integration enablement, controlled releases, validation support, and production sustainment.

Veeva Vault QMS Configuration and Solution Design

• Lead the design, configuration, and implementation of Veeva Vault QMS capabilities supporting deviations, corrective and preventive actions (CAPA), change control, audits, complaints, and related quality processes.
• Translate business requirements into configuration designs covering objects, fields, relationships, page layouts, workflows, lifecycles, business rules, and user actions.
• Configure security models, roles, permissions, sharing rules, reports, dashboards, and notifications.
• Manage configuration dependencies with Veeva Vault QualityDocs and support alignment across connected Vault applications.
• Assess enhancement requests and recommend solutions that maintain quality process integrity, scalability, and ease of support.

Integration and Data Enablement

• Partner with integration teams to define and support interfaces between Veeva Vault QMS, enterprise applications, data platforms, and downstream reporting solutions.
• Contribute to API and integration service design, including data mappings, event handling, authentication, logging, monitoring, error handling, and retry mechanisms.
• Support Veeva API integrations delivered through MuleSoft or equivalent enterprise integration platforms.
• Validate interface behavior and data flows through end-to-end integration testing, issue triage, and production monitoring.
• Collaborate with Data Engineers and reporting teams to enable reliable consumption of quality data.

Release Management, Validation, and Compliance

• Own configuration migration and deployment readiness across development, test, validation, and production environments.
• Use Vault administration, Vault Loader, configuration migration packages, and environment comparison capabilities to support controlled releases.
• Perform release impact assessments and support testing, validation documentation, change control, and deployment activities.
• Maintain configuration documentation and traceability to support GxP compliance, data integrity, and audit readiness.
• Partner with platform and engineering teams on source control, CI/CD, and deployment practices using tools such as GitHub, Git, Jenkins, and Maven, where applicable.

Operational Support and Cross-Functional Delivery

• Troubleshoot configuration, workflow, integration, and data issues and perform root cause analysis to support timely resolution.
• Drive system enhancements and ongoing production sustainment while balancing delivery and support priorities.
• Work closely with Quality teams, Product Owners, Business Subject Matter Experts, Architects, Data Engineers, and Integration teams to define and deliver solutions.
• Participate in Agile planning, estimation, technical reviews, and delivery activities.
• Collaborate with global teams across multiple time zones and communicate technical issues, dependencies, and recommendations clearly.
• Support AWS/cloud platform dependencies in partnership with architecture and platform teams.

What we expect of you

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field.
• 8–12 years of experience in enterprise application configuration, quality systems implementation, integration services, or regulated technology delivery.
• Strong hands-on experience configuring and administering Veeva Vault QMS, including:
  • Objects, fields, relationships, page layouts, and business rules.
  • Workflows, lifecycles, states, and user actions.
  • Security models, roles, permissions, and sharing rules.
  • Reports, dashboards, and notifications.
• Experience configuring quality processes such as deviations, CAPA, change control, audits, and complaints.
• Experience with Vault Loader, configuration migration, environment management, and controlled release deployment.
• Experience supporting Veeva API integrations using MuleSoft Anypoint Platform or equivalent integration middleware.
• Working knowledge of REST/SOAP APIs, authentication, data mapping, logging, monitoring, exception handling, and interface testing.
• Experience delivering connected Veeva QMS solutions and supporting integration with enterprise applications, data platforms, or reporting capabilities.
• Experience supporting GxP systems, including regulated change control, testing, validation documentation, data integrity, traceability, and audit readiness.
• Ability to independently translate business requirements into maintainable configurations and lead technical delivery across cross-functional teams.
• Strong analytical, troubleshooting, communication, and collaboration skills, with the ability to manage enhancement, release, and production support priorities in an Agile environment.

Preferred Qualifications

• Experience with Veeva Vault QualityDocs configuration dependencies and cross-Vault process alignment.
• Experience supporting CI/CD pipelines, source control, and automated deployments using GitHub, Git, Jenkins, or Maven.
• Familiarity with AWS or cloud-native platforms supporting enterprise integrations and quality data solutions.
• Experience with downstream analytics, enterprise data platforms, Databricks, or AI-enabled quality data capabilities.
• Familiarity with GDPR, CCPA, and enterprise data privacy requirements relevant to quality systems.

Professional Certifications:

• Veeva Vault Platform Administrator or Equivalent Vault Certification (Must-Have)
• SAFe for Teams (Preferred)

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.