IT Infrastructure Service Desk Agent
Job Description
Job Description
Job Title: Service Desk Engineer
Work Location: Coimbatore, India
Reporting to: Service Desk manager
Mode of work: Permanent role
Shift Timings: 12PM – 9PM or 3.30PM – 12.30AM
Job Description
Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in Coimbatore, India, where you’ll be the first point of contact for IT support across Europe, we´re looking for services desk.
As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.
You will support our internal users across Europe from Coimbatore.
How can you help us?
Key Duties and Responsibilities:
- Provide 1st line IT support for end users across Europe.
- Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 10/11Identity & Access Management Printing and patching (desktop/server) Application triage and routing Register, classify, and follow up on tickets using internal processes.
- Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements.
- Identify and document workarounds and recurring issues.