Customer Excellence Specialist, PS India
Job Description
Your Role
- In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products.
- You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax.
- In your dedicated area of responsibility, you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces.
- Also, you continuously support the sales representatives in their daily activities to meet the sales objectives.
- Responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients.
- Oversee handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc.
- Handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions.
Who you are
- Minimum 3-5 years’ professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset
- Bachelors in Pharma, Chemical engineering, Biotechnology, any degree
- Fluent English conversational and written.
- Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly
- Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork
- Enjoy working in an international team
- A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction
- Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus.