Product Support Engineer
Job Description
Job Description
As an IT Support Engineer, you will be part of F&A domain, supporting Treasury Management System application. In this role, you will collaborate with Business users, Vendors and other IT Stakeholders to support and maintain the effective and efficient functioning of global application and its users.
Responsibilities
Provide technical support to end users
End-to-end user maintenance, including user creation, modification, deletion
Master data maintenance (bank account management, interfaces, statements etc.)
Creation and maintenance of AD groups
Manage day-to day delivery, maintenance and troubleshooting of TMS systems, operations and services in scope Manage security for TMS files and folders
Analyse the trends associated with incidents and change requests and report potential areas of improvement or risk to TMS Program Manager IT Security, back-up and recovery
Regular monitor and report environments health and statistic details to relevant stakeholder
Create productive relationships with end users to ensure timely and efficient resolution of incidents and problems
Work closely and collaborate with the Business Analyst and other IT team members to support operations, process improvements and contribute in deployment of the program worldwide
Support users during UAT and fixes Bugs identified during UAT
Create and maintain documentation/procedures to ensure support and maintenance of TMS system, including system descriptions, configurations, change management, policies and procedures
IT Support and maintenance of TMS application and related infrastructure to ensure the effective and efficient functioning of global business operations
Perform other responsibilities and duties as requested
Requirements
Minimum 3 years of experience on any of (database administration, support, analysis) or related experience
Especially with production support in ERP data management / SaaS application desirable
Knowledge with IT service management concepts (Preferable ITIL, LEAN)
Good problem solving skills
Fluency in English is essential
Very good communication skills
Strong time management skills
Enthusiastic, full of high-energy, capable of contaminating others with the energy
Proactive in assuming the responsibility for successfully completing assignment or tasks
Self-imposing standards of excellence rather than having standards imposed
Desirable experience with SQL, REST API, database