Clinical Supply Chain Senior Associate – Development Supply Chain Technologies (DSCT)
Job Description
Role Description
You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, andaccurate, while also enhancing discipline, process rigor, and transparency.
Performance & Process Management
Keep business processrelatedprocedures up to date and inspection ready.
Support rootcause analysis and ongoing process improvement initiatives.
Support the globalteam during audits and inspections.
Cross-Functional & Global Collaboration
Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.
Compliance & Governance
Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures.
Provide support for deviation management, change control processes, risk assessments, and ensuringinspectionreadiness.
Roles & Responsibilities
Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:
Manageintake process for tickets in ServiceNow assigned to the DSCT resolver group byallocatingtickets appropriately and categorizing them by root cause for metrics tracking and visibility.
Monitor Clinical Data Quality reports to uphold SAP system data integrity.
Oversee and update Clinical Customer Master data within the SAP system to ensure precise andtimelyshipment of finished clinical goods todesignatedsites.
Help manage the DSCT team dashboardand attendweeklyteammeetings.
Attend DSCT weekly system issue meetings.
Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process.
Functional Skills
Must-Have Skills:
Proficient in SAP Order to Cash and/or Plan to Stock processes.
Experienced with information systems management platforms, such as Service Now.
Proficient in using data query tools such asSynitiandPower BI.
Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions.
Basic Qualifications
Bachelor’s degree or Master’s degree with 5+ years ofERPor Information Systems experience